User Management

Importing users from a spreadsheet
You can easily create user accounts (or update existing accounts) for all your users from a spreadsheet. You can do so in the user import page, accessible from the user management area. You will first need to prepare a spreadsheet with user information. ...
Fri, Aug 17, 2018 at 5:53 PM
Understanding user privileges
This is what users with different privileges can do: Administrator Can update payment information and upgrade/downgrade subscription plans. Can manage all account settings (e.g. email contents, review cycles, organization logo, anonymity policy, e...
Tue, Jul 31, 2018 at 4:01 PM
Logging in for the first time
When you create a user account, you may want to have the system send out an email with an invitation to confirm the account and log in. In most cases, this is not necessary. Users will be able to confirm their accounts the first time they are invited to pr...
Thu, Mar 7, 2019 at 11:55 AM
Email address must be unique within the organization
If you're trying to add a user and you see an error saying that the email address must be unique within the organization, you should first verify your deleted user accounts to see if you have an existing user with that email address. See How do I see ...
Wed, Nov 18, 2015 at 12:27 PM
How do I see deleted user accounts?
To see deleted accounts, go to the User Management page and use the "Filters" option to select the "Deleted" status so that deleted users are included in the list below. Here's what that option looks like: Follow this pag...
Thu, Mar 7, 2019 at 11:58 AM
Importing users from Google Apps domain
Make sure your Google Apps domain administrator gives you the right privileges. See the "Grant permissions to view users in domain" section in the Configuring Google Apps page. Once you've completed the above steps, you will be ready to...
Tue, Apr 11, 2017 at 2:29 PM
What do I do when my account is locked?
Your account may be locked for two different reasons: Account is automatically locked after a number of unsuccessful login attempts Account is locked by a Primalogik 360 Administrator In both situations you need to reach out to the Primalogik 3...
Tue, Apr 11, 2017 at 2:36 PM
How do I undelete an account?
To undelete an account, find the account and use the Edit button for that account. If you can't find the account, please refer to this document for further information. Once you're editing the account, simply change the status of that ...
Thu, Nov 3, 2016 at 2:51 PM
Creating user profiles for training or demo purposes
To maximize your experience in your Primalogik trial account, you should add other user profiles into your account to run surveys on them, set goals, submit instant feedback, etc. If you have other colleagues who you wish to add into the system, you can do...
Thu, Apr 12, 2018 at 12:38 PM
How do I delete a user account?
User accounts can be either marked as deleted (keeping all the associated data) or they can be deleted permanently. In both cases, you can delete a user from the User Management page. First find the user account you want to delete and then press the delete...
Wed, Feb 7, 2018 at 10:34 AM